Privacy policy
This privacy policy explains how audelvia.com ("we", "us" or "our") collects, uses, shares and processes your information.
Collection and use of personal data
Personal data is information that can directly or indirectly identify you. This includes anonymous data linked to information that can identify you. It does not include irreversibly anonymised or aggregated data that can no longer identify you, either alone or with other information.
Safety and security
We follow principles of lawfulness, legitimacy and transparency, process the minimum data for limited purposes and use technical and administrative measures to protect it. We use personal data to verify accounts and activity, monitor fraud, investigate suspected or potentially unlawful activity or breaches of our terms and policies, and protect our products and services. This processing is based on our legitimate interests in security.
Personal data we collect
1. Data you provide
We collect personal data when you use our products or services, create an account, contact us, complete an online survey or use online support or chat. When you buy, we collect purchase-related data, account and authentication information, and billing, delivery and contact details.
2. Usage data
When you visit our website or application, we may collect your device type, unique device identifier, IP address, operating system, browser type, usage and diagnostic information, and location information from devices used to access our services. Where available, services may use GPS, your IP address and other technologies to estimate device location to improve our products and services.
How we use your personal data
We use personal data to provide, improve and develop products and services, communicate with you, offer targeted advertising and services, and protect us and our customers.
Providing and improving products and services
This includes analysis, research and audits. Processing is based on our legitimate interests in providing products and services and maintaining business continuity. If you enter a competition or promotion, we may use the data you provide to administer it. Additional rules may apply and contain further data-use information; please read them before participating.
Communicating with you
With your express consent, we may send marketing about our products and services, personalise your experience on our services and third-party websites or applications, measure advertising effectiveness, and share data with partners who may send marketing about their products or services. We may also communicate about your account, transactions, policies and terms, and respond to your enquiries. Contact us to opt out of marketing emails or withdraw consent for uses that require it.
What are cookies?
Cookies are small text files used to store information in browsers. They store and receive identifiers and other information on computers, phones and other devices. We also use similar technologies, including browser or device storage, device identifiers and other software. In this statement, these are collectively called cookies.
How we use cookies
We use cookies to provide, protect and improve products and services, personalise content, deliver and measure advertising, understand behaviour and offer a more secure experience. Specific cookies vary by the websites and services you use.
Disclosure of personal data
We make certain personal data available to strategic partners who provide our products and services or help us market to customers. We share data for providing or improving products, services and advertising. We do not share it for another company's own marketing without your prior express consent.
Disclosure, storage, transfer and processing
1. Legal obligations
Mandatory laws in the European Economic Area or the country where a user lives, is located or where legal events occur may require us to meet legal obligations. For EEA residents, processing that requires consent is justified in accordance with Article 6(1) of the EU General Data Protection Regulation (GDPR).
2. Applying our terms and protecting our business
We may share data with affiliated companies. During a merger, reorganisation, acquisition, joint venture, assignment, spin-off, transfer, sale or disposal of all or part of our business, including bankruptcy or similar proceedings, we may transfer personal data to the relevant third party. We may disclose data where we believe in good faith that it is reasonably necessary to protect our rights, pursue remedies, enforce terms, investigate fraud or protect our business or users.
3. Legal compliance, security and other rights
Law, legal proceedings, litigation or requests from public or government authorities inside or outside your home country may require disclosure. We may also disclose data where necessary or appropriate for national security, law enforcement or other matters of public importance.
Your rights
We take reasonable steps to keep your data accurate, complete and up to date. You may request access, correction or deletion, restrict or object to further processing, and receive your data in a structured, standard format. You may complain to the competent data protection authority.
To protect privacy and security, we may ask for information to verify your identity and access rights and locate your data. Applicable laws or regulatory requirements may permit or require us to refuse some access or deletion requests. Contact us to exercise your rights. We respond within a reasonable time and in any event in less than 30 days.
Third-party websites and services
Our website, products and services may link to third-party websites, products or services. We are not responsible for their privacy practices, information or content, and do not assume obligations under their policies. This policy applies only to data collected through our own products and services. Read third-party privacy policies before using their services.
Data security, integrity and retention
We use reasonable technical, administrative and physical safeguards to protect data, prevent unauthorised access and use collected data appropriately. We retain data for as long as needed for the purposes described here, unless a longer period is required or permitted by law.
Changes to this policy
We may update this policy to reflect technology, industry practice, regulatory requirements and other developments. If you do not agree with a revised policy, stop using our products or services and contact us to close any accounts you created.
International storage and transfers
Your data may be processed or transferred outside your home country. Data protection laws there may differ or provide less protection than those where you live. If you do not want your information transferred, processed or maintained outside your country or jurisdiction, you should stop using the services.